Gablex – Conversational AI platform for small and medium businesses

Gablex – Conversational AI platform for small and medium businesses


Legal Name: Gablex

Location: New York City, New York

Founded: 2019

Founder(s): Alex Sambvani and Gabriel Duncan


Social Media: 14 Followers on LinkedIn

Industry – Enterprise AI Solutions

Size: $21.5B in 2018 (Source: Markets and Markets

Projections: $190.61B by 2025 (CAGR of 36.6%) (Source: Markets and Markets)


Customer experience is a critical differentiator between enterprises today, and as a result, the need for smart and scalable solutions that help enterprises make this function more efficient is constantly increasing. Gablex has designed a solution to tap into just this need, with a special focus on small and medium enterprises. Its voice-first solution is designed to automate an enterprise’s repetitive tasks, allowing the company to expand beyond its human capabilities to be available and assist their customers quickly even beyond business hours.

The Product

Gablex’s solution uses the latest innovations in NLP (natural language processing) to provide solutions that enable automated conversations. The company has tailored its solutions to solve the most pressing use cases of each industry that it caters to. For instance, their solution for e-commerce enterprises automates taking orders over phones and processing of return orders. For beauty services, their solution focuses on automating the most repetitive task – appointment scheduling. And with all the data in the system, their solution also provides notifications, optimizations of schedules, and allows enterprises to perform targeted upselling. Gablex’s solution is available in the two most widely preferred channels – speech and text. A USP of the company’s solution is that their AI is self-learning, i.e. it is programmed to constantly learn from real conversations and become better, everyday.

Origin & Founding Team

Gablex has been jointly founded by Alex Sambvani & Gabriel Duncan. Before founding Gablex, the two worked together in Spotify’s Data Science team. Alex, the CEO of Gablex became interested in technology at a very early stage in his life when he learned to code at the age of 14. He holds an engineering degree from Stanford, an MBA from Harvard Business School and has also worked in the private equity space at Credit Suisse. Gabriel, who heads technology for Gablex is a Columbia University alum with over 10 years of experience in data science and engineering for companies like Buzzfeed, NY Times and more.

Performance & Trends

Gablex launched in July 2019 and is currently providing solutions for six different industries – e-commerce, real estate, healthcare, restaurants, and beauty and wellness services. It is also one of the 10 companies shortlisted in the 2019 cohort of the Techstars NY chapter.

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